Delivery Credit Only Policy

To ensure the continued stability of our local operations, SyncLink does not provide cash, credit card, or bank refunds. * Any and all approved refunds are provided exclusively as Online SyncLink Credits of an equal dollar amount.

These credits are linked to your customer profile and can be applied toward any future SyncLink service (Standard, Priority, or Flash).

SyncLink Credits have no cash value and are non-transferable.

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Refund Eligibility & Exclusions
Every request for a refund is subject to a formal internal review by our SyncLink Support Team. We reserve the right to deny refund requests that do not meet our service standards.

Exclusion of Fees: Approved refund amounts may exclude any third-party processing fees, administrative surcharges, or additional non-refundable amounts charged at the time of the original booking.

Inaccurate Information: Credits will not be issued for failed deliveries resulting from incorrect addresses, missing buzz codes, or recipient unavailability provided by the customer.

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Cancellation Windows
Before Dispatch: If you cancel your order before a driver has been dispatched to your pickup location, a 100% credit of the base service fee will be applied to your account.

After Dispatch: Once a driver is en route, the Base Fee ($15.00) is non-refundable. Any remaining balance paid for mileage or rush surcharges will be issued as a SyncLink Credit.

Post-Delivery: Once an item has been successfully delivered and a Proof of Delivery (POD) has been generated, no credits or refunds will be issued.

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Claims for Service Failures
If you believe a "Link" was not completed according to your selected tier (e.g., a Priority Link taking longer than 4 hours due to SyncLink error), you must submit a claim to support@synclink.ca within 24 hours of the delivery.

All claims must include your Order Number and a brief description of the issue.

Our team will review the GPS and timestamp data to determine credit eligibility.