Terms & Conditions
SyncLink Logistics – Terms and Conditions of Service
Last Updated: April 2026 Governing Law: Province of Alberta, Canada
Acceptance of Terms
By booking a delivery via the SyncLink website or our 1-800 number, you (the "Customer") agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and SyncLink Logistics.
Services & Scope
SyncLink provides point-to-point courier and delivery services within the Calgary-Airdrie corridor and surrounding areas.
Standard Link: Delivery by 5:00 PM (Orders by 11:00 AM).
Priority Link: Delivery within 4 hours.
Flash Link: Direct delivery (approx. 90 mins).
Service Areas: We reserve the right to refuse service to locations deemed inaccessible or outside our operational zone.
Pricing & Payment
Estimates: In accordance with the Alberta Consumer Protection Act, the final price will not exceed 10% of the initial estimate (to a maximum of $100 over) unless additional services are requested.
Pre-Payment: All residential and one-time commercial bookings require full payment at the time of booking via our secured payment portal.
Taxes: All rates are subject to 5% GST where applicable.
Limited Liability (The "$500 Rule")
Unless a higher value is declared in writing and an additional "Valuation Fee" is paid at booking, SyncLink’s liability for any lost, damaged, or delayed package is limited to the lesser of:
The actual cash value of the goods; or
$500.00 CAD per delivery.
SyncLink is not liable for indirect or consequential damages, including loss of profits, income, or interest resulting from a delay or failure in delivery.
Restricted & Prohibited Items
Customer warrants that the shipment does not contain:
Illegal substances or contraband under Canadian Law.
Hazardous materials (explosives, flammables, or bio-hazards).
Currency, bullion, or high-value jewelry/fine art (unless pre-authorized).
Alcohol/Tobacco/Cannabis: We reserve the right to verify the recipient’s age (18+ in Alberta) and sobriety. Failure to provide ID results in a "No-Trip" charge and return of goods at the customer’s expense.
Cancellations & "No-Trip" Fees
Before Dispatch: Full refund.
After Dispatch: If our driver is already on route to the pickup location, a $15.00 "No-Trip" Fee (Base Rate) will be applied, and the remainder refunded.
Completed Services: No refunds are issued once the delivery is complete. Refunds are issued in the form of online credits towards future deliveries. Refunds may exclude provincial taxes and fees.
Proof of Delivery (POD)
SyncLink utilizes digital proof of delivery. A signature or a photo of the item at the destination constitutes completion of the contract. Once delivered in good condition, SyncLink is released from further liability.
Force Majeure (Alberta Weather)
SyncLink is not liable for delays caused by circumstances beyond our control, including but not limited to: extreme Alberta weather (blizzards, chinooks, flooding), Deerfoot Trail accidents/closures, or government-mandated lockdowns.
Privacy & Security
In compliance with the Personal Information Protection Act (PIPA) of Alberta, SyncLink will only use your personal data to facilitate delivery and payment. We do not sell customer data to third parties.
Dispute Resolution
Any disputes arising from these terms shall be resolved in the courts of Calgary, Alberta. You agree to waive any right to a jury trial or to participate in a class-action lawsuit.
Specific Liability Clauses for SyncLink
Damaged Items & Fragile Goods
SyncLink Liability Limitation: While our drivers handle every "Link" with professional care, SyncLink is not responsible for the damage of any items during transit, including but not limited to glass, electronics, perishables, or improperly packaged goods.
Customer Responsibility: It is the Customer’s sole responsibility to ensure all items are packaged securely for vehicle transport.
Right to Refuse: SyncLink reserves the right to refuse the transport of any item that appears dangerously packaged or excessively fragile at the time of pickup.
Accuracy of Information
Customer-Provided Data: SyncLink strives for 100% accuracy in our pickup and delivery timing. However, SyncLink is not responsible for delays, missed deliveries, or incorrect drop-offs resulting from inaccurate or incomplete information provided by the Customer (e.g., incorrect suite numbers, wrong postal codes, or inaccessible gates).
Re-Delivery Fees: If a delivery cannot be completed due to incorrect information provided by the Customer, a Redirection Fee (Base Rate + Mileage) will be applied to the account for any secondary attempts.
📦 Shipping Tip: To ensure a "Flash" delivery, please double-check your suite numbers and buzz codes! Please note that SyncLink is not responsible for items damaged due to insufficient packaging—wrap those fragile items tight!
Wait Time Policy: Our drivers provide a complimentary 5-minute wait window at both pickup and delivery. If the driver is required to wait longer than 5 minutes for a customer to appear or for an item to be ready, a "Wait Fee" of $1.00 per minute will be billed to the order.